Election Services Specialist

The Role

As an Election Services Specialist, you are the onsite implementation manager taking responsibility for the success of software product implementations. You will work to build strong partnerships with both internal and external parties to ensure that implementation tasks remain on track, technical issues are resolved quickly and the customer relationship is constantly nurtured.

The Election Services Specialist will work closely with the VP of Election Services, Product Management, testing, and other key team members to actively contribute to the ongoing success of our products and customer relationships. You will work with the teams to help sequence implementation activities, troubleshoot issues, and provide regular updates on the status of the project to the customer. If you are a creative thinker who thrives in a fast-paced, customer-driven environment, you will fit well with our existing team and we want to hear from you!

What You'll Do

  • Serve as the main onsite point of contact between the customer and the Robis office
  • Assist and oversee technical integrations in the design stage, as well as launch preparation and operation support post-launch
  • Help to diagnose and report any and all bugs that occur in the product
  • Ensure technical issues are resolved and escalated as they occur
  • Schedule, coordinate and conduct onsite training of the new product
  • Create documentation, product guides, implementation checklists, best practices; and help make our implementation process smoother and easier for our customers by providing feedback to Election Services and Product Management
  • Utilize technical/programming skills to create software data customizations

Desired Skills & Experience

What We're Looking For

  • BA/BS in a technical field preferred with a strong academic record
  • At least one year experience in managing direct customer relationships/project management
  • Experience troubleshooting technical issues for external clients
  • Must be capable of prioritizing multiple requests/tasks with poise
  • Excellent communication skills and attention to detail
  • Sound decision-making and critical thinking skills
  • Ability to travel up to 40%
  • Knowledge of MS SQL a plus

Submit Your Resume


Robis Elections, Inc.
Attn: Human Resources
1751 S. Naperville Road, Suite 104
Wheaton, IL 60189